Ai Disclosure

AI & Automated Systems Disclosure

Fortwell Solicitors Ltd
Last updated: 24th February, 2026

1. Introduction

Fortwell Solicitors Ltd uses artificial intelligence and automated systems to support communication,

enquiry handling and internal administration.

These systems are used to improve responsiveness, efficiency and service quality while maintaining

appropriate professional oversight at all times.

2. AI Voice Reception & Call Handling

Incoming calls may be answered or supported by an AI-assisted reception system.

This system may:

• Greet callers

• Capture contact details

• Ask structured questions

• Record conversations

• Transcribe calls

• Summarise call content

• Route enquiries to appropriate team members

• Schedule consultations

• Send SMS or email confirmations

Call recordings and transcripts may be securely stored for compliance, quality assurance and case

management purposes.

3. Automated Intake & Case Routing

Information submitted through:

• Website forms

• Telephone calls

• SMS

• Email

may be processed by automated systems to:

• Categorise enquiries

• Identify relevant practice areas

• Assign internal case handlers

• Trigger reminders or confirmations

• Generate workflow notifications

Automated systems are used to support administrative efficiency only and do not replace

professional legal judgment.

4. Human Oversight

All substantive legal decisions are made by qualified professionals.No solicitor-client relationship is formed solely through interaction with an automated system.

Where an enquiry progresses:

• A solicitor reviews the matter

• Conflict checks are carried out

• Engagement terms are issued in writing

5. No Automated Legal Decision-Making

We do not make decisions producing legal or similarly significant effects solely through automated

processing.

Automated systems do not:

• Provide legal advice

• Determine legal strategy

• Accept or reject cases independently

• Replace solicitor oversight

You may request direct human interaction at any time by contacting:

[email protected]

6. Data Protection & Confidentiality

Information shared through AI-assisted systems is treated as confidential and processed in

accordance with our Privacy Policy.

Where third-party technology providers are used:

• They operate under contractual data protection obligations

• They are subject to security controls

• They process data only on our instructions

We do not sell or monetise personal data collected through automated systems.

7. Transparency & Compliance

We are committed to transparency in our use of technology and to maintaining compliance with:

• UK data protection legislation

• The Solicitors Regulation Authority Standards and Regulations

• Applicable professional and regulatory obligations

8. Questions

If you have any questions about our use of AI or automated systems, please contact:

[email protected]