Privacy Policy

Privacy Policy

Fortwell Solicitors Ltd
Last updated: 24th February, 2026 

 

1. Introduction

Fortwell Solicitors Ltd is committed to protecting personal data and maintaining transparency in how we collect and use information.

 

Fortwell Solicitors Ltd is a company registered in England and Wales (Company No. 11005471). We are authorised and regulated by the Solicitors Regulation Authority (SRA No. 645671).

 

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, we act as Data Controller.

 

Registered Office: Unit 1 (Ground Floor), Katerina House 50a Clarendon Road, Hornsey, London, England, N8 0DJ
Telephone: +44 203 325 7030
Email: [email protected]

 

2. Scope

This policy applies to personal data collected through:

Our website

Online contact forms

AI-assisted voice systems

Telephone calls

SMS and email communications

Automated intake systems

CRM and case management systems

Client engagement and legal services

 

3. Categories of Personal Data

We may process:

 

Identity Data

Full name

Date of birth

Nationality

 

Contact Data

Address

Email address

Telephone number

 

Verification Data

Passport or identification documents

Proof of address

 

Case Data

Legal matter details

Immigration status

Employment information

 

Financial Data

Payment details

Billing records

 

Communications Data

Call recordings

Call transcripts

SMS history

Email correspondence

 

Technical Data

IP address

Browser type

Website usage data

 

 

4. Lawful Bases for Processing

We rely on:

Article 6(1)(b) – Contractual necessity
Article 6(1)(c) – Legal obligation
Article 6(1)(f) – Legitimate interests
Article 6(1)(a) – Consent (marketing only)

 

Special category data is processed under Article 9 where required for legal services or substantial public interest.

 

 

5. Automated Decision-Making & AI

We use AI-assisted tools to:

Capture and route enquiries

Transcribe calls

Categorise enquiries

Schedule consultations

Send automated reminders

 

No legally binding or materially significant decision is made solely through automated processing without solicitor oversight.

 

Individuals may request human review at any time.

 

 

6. Data Retention

We retain personal data:

In accordance with SRA guidance

In line with statutory limitation periods

As required under the Money Laundering Regulations

For defence of legal claims

 

Retention periods vary depending on case type.

 

 

 

7. Data Sharing

 

We may share data with:

Courts and tribunals

Government departments

Barristers and expert witnesses

IT service providers

Cloud hosting providers

Payment processors

All third-party processors are subject to contractual confidentiality and data protection obligations.

 

8. International Transfers

Where data is transferred outside the UK, we ensure safeguards including:

Adequacy decisions

International Data Transfer Agreements

Standard Contractual Clauses

 

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

 

10. Your Rights

You have the right to:

Access

Rectification

Erasure

Restrict processing

Object

Data portability

Withdraw consent

Lodge a complaint with the ICO

 

ICO: www.ico.org.uk

 

11. Contact

For data protection enquiries:

[email protected]